Q. How do I create an account?

1. Click the "My Account / Order Status" link at the top right side of our site.
2. Enter your email address.
3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Q. How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Q. How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q. I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Q. How do I return my product?

Quick and Easy Returns
Our goal is to make an exchange or refund as fair and easy as 1-2-3

1. Please make sure that all returns are clearly identified Return Merchandise Authorization (RMA) number displayed on the OUTSIDE of the package, or it can not be accepted. Three easy ways to contact customer service for your RMA #.
   • Live Chat
     Hours of Operation
     Monday - Friday: 9 a.m. to 5 p.m. EST
   • Email: service@8ight.com
     Phone: 770-495-2330
     Hours of Operation
     Monday - Friday: 9 a.m. to 5 p.m. EST
2. Repack product with its original packaging and arrange to have it shipped back to;
   • ight, LLC
     Attention: Returns
     RA # (get # from customer service) 3425 Peachtree Parkway, (PMB) #88, Suwanee, GA 30024.

   If your order is over $100. It is important to obtain insurance for products valued over $100 when you ship back to 8ight. If your product is damaged during the shipping process the product costs will be covered by the shipping company's insurance.

3. Once your return package has been received you will by notified by email. You will then receive credit on the returned product (excluding shipping and handling and applicable restocking fees).
   1. Please make sure that all returns are clearly identified Return Merchandise Authorization (RMA) number displayed on the OUTSIDE of the package, or it can not be accepted. Contact customer service service@8ight.com or call 8:00 am to 4:00 pm Pacific Time 858-456-3580 for your RMA number.
   2. Repack product with its original packaging (including DVD case and DVD) and arrange to have it shipped back to;
      • Returns at 8ight
        7825 Fay Avenue, Suite 210,
        La Jolla, Ca 92037.

      If your order is over $100. It is important to obtain insurance for products valued over $100 when you ship back to 8ight. If your product is damaged during the shipping process the product costs will be covered by the shipping company's insurance.

   3. Once your return package has been received you will be notified by email. You will then receive credit on the returned product (excluding shipping and handling and applicable restocking fees).

      Refunds
      Refunds will be issued to the credit card used at time of purchase. Check or cash payments will be refunded via check, which will be mailed to the purchaser. Taxes, fees, shipping and handling and any applicable restocking charges (if applicable) are not included.

Refunds
Refunds will be issued to the credit card used at time of purchase. Check or cash payments will be refunded via check, which will be mailed to the purchaser. Taxes, fees, shipping and handling and any applicable restocking charges (if applicable) are not included.

Q. I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Service@8ight.com

Q. What is your return policy?

Quick and Easy Returns
Our goal is to make an exchange or refund as fair and easy as 1-2-3

Please see our Terms & Conditions for complete details regarding our return policy.

Q. When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.